contact@phytostep.be
+32(0)497/99.11.38
  • English
  • Nederlands
  • Français
  • English
  • Nederlands
  • Français
  • English
  • Nederlands
  • Français
Make an appointment
Privacy Policy

Last updated: March 27, 2026

The company EAU DE VIE places great importance on protecting your personal data and respecting your privacy.

This policy transparently explains how we collect, use, and protect your data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).

1. Data Controller

The data controller is:

EAU DE VIE
64 Rue de Sart
1490 Court-Saint-Etienne – Belgium
Email: contact@phytostep.be
Phone: +32(0)497/99.11.38
VAT: BE0736.995.904

2. Personal data collected

We may collect the following data:

Identification information

  • First and last name
  • Email address
  • Phone number
  • Mailing address
  • Company name and VAT number

Trade-related data

  • Messages sent via the contact form
  • Email correspondence

Technical specifications

  • IP address
  • Browser type
  • Browsing data
  • Cookies

EAU DE VIE does not process any sensitive personal data as defined in Article 9 of the GDPR.

3. How do we collect your data?

Your data is collected when:

  • You are filling out a form using Contact Form 7
  • Please contact us by email or phone
  • You are browsing our website (cookies)
  • You interact with our services

Messages sent via forms can be stored in the site’s database using the Flamingo extension.

4. Purposes of the processing

Your data is used solely for:

  • Responding to your inquiries
  • Provide information or a quote
  • Handle sales and contract management
  • Manage customer relationships
  • Comply with our legal and accounting obligations
  • Secure and improve the website

5. Legal basis for processing

The treatment is based on:

  • Your consent (contact form, cookies)
  • The performance of a contract or pre-contractual measures
  • Compliance with legal requirements (billing, accounting)
  • Legitimate interest (site security, prevention of abuse)

6. Data Sharing

Your data is never sold.

They may be disclosed only when necessary:

  • To our hosting provider (Plesk Obsidian 18.0.75 – Web Host Edition)
  • To our IT service providers
  • Email sending services (WP Mail SMTP)
  • To the authorities when required by law

All of our service providers are required to comply with GDPR regulations.

7. Cookies

Our website uses the CookieYes | GDPR Cookie Consent plugin to manage your consent.

Cookies may be used for:

  • Ensure the smooth operation of the website
  • Measuring audience reach
  • Improve the user experience

You can change or withdraw your consent at any time via the cookie banner.

Maximum cookie retention period: 13 months.

8. Data retention period

We retain your data only for as long as necessary:

  • Prospect data: up to 3 years after the last contact
  • Customer data: contract term + legal obligations
  • Billing data: 7 years (Belgian legal requirement)
  • Data from the forms: time required to process the request

9. Data Security

EAU DE VIE implements appropriate technical and organizational measures to protect your data against:

  • Unauthorized access
  • Accidental loss
  • Fraudulent alteration
  • Inappropriate disclosure

The site is hosted on a secure server using Plesk Obsidian Web Host Edition.

10. Your rights

In accordance with the GDPR, you have the following rights:

  • Right of access to your data
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to restriction of processing
  • Right to object
  • Right to data portability
  • Right to withdraw your consent at any time

To exercise your rights:

We will respond within one month.

11. Data breach

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you without delay and report the breach to the Data Protection Authority within 72 hours, in accordance with Articles 33 and 34 of the GDPR.

12. Complaint

If you believe your rights have not been respected, you may file a complaint with:

Data Protection Authority (Belgium)
Rue de la Presse 35
1000 Brussels
https://www.autoriteprotectiondonnees.be

13. Policy Change

EAU DE VIE reserves the right to modify this policy to remain in compliance with legal or technical changes.

×

Loading...